Do You Know What Your Funeral Home Company Culture Is?
Did you know your funeral home could actually have two company cultures?
Every business or organization of any size has a “culture.”
In the business world, many refer to this as business culture, corporate culture, or organizational culture.
What Is a Culture?
Business culture cannot be pinpointed or defined in detail. It is, however, a culture or atmosphere that prevails about how employees behave and generally their beliefs.
It is how employees and owners/managers interact with each other and outside parties (client families, vendors, and other stakeholders).
Expanding this even further, small business culture can even dictate a dress code (formal or informal), hours worked (flexible or stated), office configurations (open or closed), or a philosophy of how customers are treated (priority or non-priority). A business culture might also include group lunches, on-site services, break rooms with games, or various employee perks.
Two Different Cultures.
At times, there can actually be two different cultures within the same business…a stated culture and a hidden culture.
A stated culture is what owners and managers view as the business culture, the values they perceive the employees have and how those beliefs and attitudes affect productivity, performance, success, and the long-term viability of the business.
Conversely, a hidden culture is probably the more accurate of the two cultures that exist in a business. This is the genuine value and behaviors of employees rather than the perceived values and behaviors seen from the eyes of management.
These two cultures can certainly be different and completely disconnected from each other.
Management, perhaps, sitting in offices, will view the culture from their vantage point while the employees on the floor, in warehouses, or in the field might have an entirely opposite view.
Many times, management does not see or hear employees’ true thoughts, making employees shake their heads in disbelief about how the business operates. Gossip, bickering, and complaining can become the norm in this situation.
If you suspect you have a broken culture in your funeral home, the best approach is to roll your sleeves up and take ownership of the problem. Get feedback from all your employees, and then develop a plan to make improvements.